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|What is the minimum order?|
|Our minimum order is $300 or a $50 handling fee applies on established accounts.|
|What does the SQ mean when ordering product?|
|SQ denotes the sell quantity for each item. All items are shipped in multiples of their sell quantity (SQ) as noted.
Sale Items are sold in multiples of the regular Sale Quantity (SQ). The Multiples Quantity is indicated beside the SQ on the product detail and is based on the discount level per item. Quantities below this Sale Quantity will automatically be increased to this level.
|How do I change quantities or cancel an item in my order?|
|Click the "My Account" link at the top right hand side of the site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has been processed, the order is no longer editable online. If you must make changes, please call our head office.|
|What do you do with back orders?|
|All back orders are shipped unless other instructions are given at time of ordering. However, back orders under $150 are subject to cancellation without notice.|